Seeing a charge from Lucid that you don’t recognize? Please see these common issues that occur.
I’m being charged on a card I did not provide.
If you are seeing charges on a new credit card that you did not add to your Lucidpress account, it may be the case that your financial institution has automatically updated this information to Lucidpress as a courtesy. Financial institutions will do this to ensure that account using recurring payments remain in good standing when a new card is issued. In some cases, your financial institution may also allow recurring charges to continue on an expired card. If you have any concerns about this process, please contact your financial institution.
I think someone else is using my card.
At Lucidpress we take fraud, identity theft, and other unauthorized access to payment information very seriously. If you suspect someone is using your credit card or payment information to pay for their Lucidpress account without your consent, please contact us immediately.
I was billed before I anticipated.
If you were billed for your Lucidpress subscription before you anticipated, this might be because of timing discrepancies between your time zone and Lucidpress's billing cycle. Lucidpress issues bills using Coordinated Universal Time (UTC). This means that you will be billed seven days after you start your subscription, at the time of day that you started it. For example, if you start a 7-day trial on March 1st at 11:00 AM, your subscription will begin and you will be charged at 11:00 AM on March 8th at UTC time.
Please note: If your subscription starts on the 31st of the month you will be charged on the last day of the month (eg. the 28th, 29th, or 30th).
Both monthly and annual subscriptions will automatically renew unless they are canceled or the payment collection fails. Trials will automatically turn into subscriptions if not canceled before the trial expires.