Be sure that the email on your account is an educational email (.edu). If you have a current account and need to change the email on the account, follow these steps.
If your school organization does not have an .edu email address, you can request your domain to be classified as educational by emailing support. If you have a free domain (@gmail.com, @yahoo.com, etc.), we cannot automatically upgrade your account and you must request for your account to be upgraded manually by emailing support with your educational status documentation.