Lucidpress offers refunds for printed orders which arrive defective or damaged, provided the third-party printer or transit carrier is responsible for the damage. Lucidpress recommends that you review all design work before you place an order to avoid any problems with the finished product by downloading and reviewing a pdf file. If the issue is present in the pdf which you had the opportunity to download and review before printing, then it shall not be considered a defect or mistake and Lucidpress will not be responsible.
Lucidpress does not guarantee delivery dates and will not provide refunds for orders that arrive after the estimated delivery window. Sometimes delays can arise with holidays, weekends, and weather events in the case where the shipping carrier is unable to deliver your order.
If you would like us to review your order, please send us a message at firstname.lastname@example.org