Understanding roles and permissions

This feature is available to team and business subscriptions


The Users panel is where you will be doing the bulk of your administrative work, including managing licenses, adding and removing users, and creating groups of users within your team.

To navigate to your Users panel, click on the "Team" tab on the left. Then, click the "Users" tile.

Click the user panel option to get started. Use this example CSV file to prepare your user-list for uploading into Lucidpress. 

Important notes: We recommend leaving the password field blank. Those who do not have a Lucidpress account will be invited over email to create their account and set up their password. Those who already have a Lucidpress account will receive an invitation to join your team. You will not see the user information for the people who have been sent a team invite until they have accepted the invitation to join.


Over on the left, your team name will be shown on the very top. Click on the edit symbol to rename your team. We recommend putting your team name in all caps to make it easier to distinguish.

When you are in the Users panel, click the "+User" button on the top-right to add users to your team.

There are four different ways you can add new users to your Lucidpress account. To utilize Lucidpress smart fields, we highly recommend adding your users by CSV.

The easiest way to add users to your Lucidpress account is by email. Simply type in the user's email address and click the "Add to Team" button on the bottom-right of the page.


If you would like to add more personalized information to your user’s account, you can select Add Manually from the tabs on the left. You will then be able to add the user’s first name, last name, and email, assign them to a group, and even set a password for them. After adding this information, click the "Add to Team" button on the bottom right of the page to create the new user.


If you are integrated with Google you will have the option of adding users to your Lucidpress team by pulling a list of domains from your Google instance.

To add users by domain, select "Add by Domain" from the tabs on the left. A list of all the users in your Google instance who are not currently a part of your Lucidpress account will appear on your screen.

You can see whether a user currently has a Lucidpress account by navigating to the "Lucid User" column. Each user will display one of the three following statuses:

  • Yes: The user currently has a personal Lucidpress account and you can invite them into your account.
  • Pending: You have previously sent this user an invitation to join your account.
  • No: This user does not currently have a Lucidpress account and you can add them directly into your account without an invitation.


To add users from the domain list to your account, select one or multiple and click "Add to Team".



If you would like to add a large number of your employees to your Lucidpress account, you can quickly do so with our CSV import feature. To upload using this method, create a spreadsheet in the format below and then save it as a .csv file (all the columns below must be included and should be in the same order). If you would like to add additional columns, add them to the end of the sheet. To import this file, click “choose file,” select your list, and click the "Add to Team" button on the bottom right of your page.

You can also click the "Download Example File" link to get the CSV pre-formatted and ready for you use.


You can also change the role of a user. Select a user's name and go to the right panel. Under the "Roles" section, click "Edit". You can assign a user any combination of the following roles:

  • Billing Admin Privileges: The user will have the ability to see the "Billing" tab. They can update the account's billing information and download invoices.
  • Team Admin Privileges: The user will have the ability to add/edit locking, approve documents, convert documents to brand templates, edit the "Brand Assets" (brand colors, fonts, and styles), add users, and edit any settings on the "Team" tab. A Team Admin is equivalent to the account owner, except they will not see the billing tab unless they are made a Billing Admin.
  • Template Admin Privileges: The user will have the ability to add/edit locking and convert documents to brand templates. This privilege is mostly used when Team Admins need help creating and editing templates. Other than that, Template Admins will still be subject to the approval process.
  • Approval Admin Privileges: Use this role to specify approval process admins. Specifically, approval admins can review and approve documents submitted by users if approval process is enabled. They will also not be required to submit documents for approval and can download freely.
  • Print Admin Privileges: If you have a print integration enabled, you will have access to assigning print approval admins who can go into the print integration and determine if a print is approved or not before being sent to the printer.


Your Lucidpress account has a parent group that encompasses all of the users on the account. Within this parent group, you can create sub-groups to organize your users based on department, region, or other criteria. By creating subgroups, you can facilitate user management and promote easy file sharing between users on your team.

Creating Groups

To create a subgroup, click on the pencil to the right of the parent group in your Users panel. A menu will pop up displaying the options “Rename Team” and “Create Group.” Select “Create Group”.


Assigning Team Members to Groups

Once you have created a group, you can easily add team members to it. To do so, navigate to the parent list of team members on your account by clicking on the parent group. Select the checkboxes to the left of the names of the teammates you want to add to the group, and then click “Edit” under the "Teams & Groups" tab on the right of your screen. You can then add the team members to the group by clicking the (+) button to the right of the group name. The group will show up under “Current Groups,” and you can add multiple groups at one time. Click “Confirm”.


Sharing to Groups

Group members can share documents to any group they are a part of. Any person who is added to a group will have access to all the documents and shapes that have been previously been shared to the group.


Accessing Shared Folders / Documents

Any folders shared with you will appear on the left of your documents page and display the shared folder icon.

You can access any individual files that are shared with you by clicking "Shared with Me" underneath your folders.


Your Lucidpress account can consist of two different types of users:

  • Licensed Users: These users can create, edit, and share documents.
  • View-only Users (only available for Business accounts): These users can view any documents shared with them, but cannot create, edit, or share any documents themselves. You may have as many view-only users on your account as you’d like for no extra cost.

Note: Many companies will take advantage of this allowance and pull all their employees into Lucidpress, using the platform as a repository of up-to-date processes and charts.

Filtering Types of Users

You can quickly differentiate between the types of users on your account by clicking the "All Users" dropdown on the left of your Users Panel and selecting the view that you would like to see. You can view the following:

  • All Users: All users regardless of license type.
  • Licensed Users: Only users who have a Lucidpress license.
  • View-only Users: Only users who do not have a Lucidpress license.
  • Pending Invitations: Individuals invited to your organization’s Lucidpress account who have not yet accepted the invitation to join.
  • Requested Lucidpress: View-only users who have requested a Lucidpress license.


Deleting Users

You can delete a user by right-clicking on the user’s name and selecting "Delete Users."



A dialogue box will appear displaying the number of documents and the amount of storage used by that user. You will have the option to transfer the files to another person within your organization by typing an email address in the "New Document Owner" field. This field will auto-populate with users currently on your account.



As an admin, you can easily reassign licenses to users within your account. To do this, select a user by clicking on their name. Click "Edit" next to "Licenses" on the right-hand side of your screen. In the window that pops up, check or uncheck the box next to "Lucidpress" under "Licenses" to add or take away that user’s license. If you remove that user’s license, you will have the option to transfer the user’s files to another person within your organization by typing an email address in the "New Document Owner" field. This field will auto-populate with users currently on your account.


This is a HUGE bonus tip! As you are building out your templates, you can double check your locking and smart fields with a “practice” user and see what the end-user experience is like.
You’ll add a new “user” with the Add Manually method. Add a fake email such as practice@yourcompany.com and a fake name like John Doe. Do not assign this practice account the Team or Billing admin permissions.
Now, you can create a template, log in to the practice account and see what the document will look like.



To see all current licensed users, click the "all users" dropdown and then select "licensed users". Once you have this selected. You can click on any names you want to revoke licenses for (hold the CMD or CTRL key to select multiple). Then click "edit" next to licenses and uncheck the Press license checkbox. This will remove the license and give you room to assign licenses to those who need them. Click the "licensed users" dropdown and change this to "unlicensed users". You can then find users you want to provide licenses to. Click the names of users needing licenses and then click edit next to licenses. Check the Press checkbox, and you are good to go! 

You likely have automatic licensing turned on. To disable this, go to team > licensing > Lucidpress license settings > and ensure automatic licensing is turned off


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