Lucidpress understands that your data is important to you. We strive to keep your data private, secure, and safe under GDPR standards.
GDPR is a set of regulations established by the EU that went into effect on May 25th, 2018. They apply to any company that collects and processes data for individuals in the European Union and were created to strengthen and unify data protection for individuals in the EU. The regulations outline both individual rights in relation to data protection (e.g. the right to be informed, right of access, etc.) and accountability and governance standards for personal data. See the full GDPR guidelines here.
As stated in the GDPR, you have the right to request that your information be permanently deleted from our system.
Individual users can close their account at any time. When you close your account, it will send a message to our systems to delete the personal data associated with the account.
To close your account, you must first cancel your subscription (if you have one).
Then, navigate to your Account Settings
Note: You will not receive a confirmation email when your data has been removed.
Admins for enterprise accounts can delete individual users from their team and transfer their documents to another user on the team, as detailed in the Team Management help center article.
Select “Close Account” on the left navigation bar. To completely purge Lucidpress’s systems of a data subject’s personal data, please contact your Customer Success representative to initiate the process. You can quickly find the option to contact us under the "close account" tab and clicking the "contact us" button.
Closing your entire Lucidpress account will also effectively remove all users’ data from our system.